Sandra Ellington & Associates
Courses overview
Complaint Handling for Managers
A highly participative course which examines why complaints occur and how to manage the process successfully. >> click here to find out more >>
Complaint Handling Skills
Helps participants to confidently handle complaint situations and to prevent them reoccurring. >> click here to find out more >>
Recruitment & Selection Techniques
Provides the skills and knowledge to assist in the successful
recruitment of future team members.
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Performance Review Skills
A highly interactive course which provides the skills and
knowledge required for the effective appraisal of team members.
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Disciplinary Awareness
An essential course covering the fundamental requirements
of a disciplinary and grievance procedure.
>> click here to find out more >>
Customer Service Delivery
Individual customer service programmes tailored to meet
your specific needs.
>>
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Supervisory Management Skills
An essential course for team members who are in the process
of being developed and/or promoted to roles involving managing/supervising others
for the first time.
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A highly interactive course
focussing on the practical application of teamwork.
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Leadership Development
An ideal course for all management
levels to enhance their understanding and practical application of leadership skills.
>> click here to find out more >>
Managing Conflict Situations
To develop the skills and knowledge to identify and resolve conflict situations effectively in the workplace. >> click here to find out more >>
Presentation Skills
A course aimed at Line Managers, Departmental Managers, Supervisors and Team Leaders . >> click here to find out more >>
