Sandra Ellington & Associates

Licenced Programmes overview

                                                                                                                          

Profit Through Access

This new workshop promises to be a lively and participative day and aims to provide the business support our tourism organisations in North East England require to promote an all inclusive service for all our visitors whatever their needs.

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Certified by England’s Regional Tourist Boards.

     

This is a series of customer service training programmes developed to assist organisations to achieve excellence in customer service in the tourism industry and to provide an environment where courtesy, helpfulness and a warm welcome are standard.

     

For all in-house courses in the Welcome to Excellence series please contact us directly.

     

Welcome Host

 Welcome Host helps participants to acquire new customer service and communication skills as well as improving their knowledge of local facilities and services.

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Welcome All

Welcome All recognises that it is the environment which causes problems for many people with mobility or sensory disabilities. The programme provides participants with practical advice and cost–effective ideas to enhance service quality for customers with disabilities and specific needs.

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Welcome Line

Welcome Line helps participants to communicate effectively on the telephone and via email and acquire the skills needed to convert enquiries into sales.

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Welcome Host Plus

Welcome Host Plus builds on the knowledge and skills already developed from the Welcome Host programme enabling you to offer customer service at its best.

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Welcome Management

Welcome Management helps participants to develop an effective customer service strategy, design and implement systems that focus on meeting customer needs and benchmark their service against their competitors.

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Lead, Motivate & Succeed

This one-day course has been developed in response to widespread demand. It aims to help supervisors and managers to lead, develop and motivate their staff so that the whole team delivers world-class customer service.

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Welcome to Excellence Master Trainer

This applies to Welcome Host, Welcome Host Plus and Welcome Line for the North East of England region.  Your own team can be trained to deliver these programmes internally to your organisation.

 

                                                                                   

For in-house courses in the Stonebow range please contact us directly.

     

Practical Training Certificate

Formerly Craft Trainer Award, this course provides the skills and knowledge to deliver on-the-job style training.

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Group Training Certificate

Formerly Group Training Techniques, this course provides the skills and knowledge required to allow delegates to confidently design and deliver effective interactive training sessions.

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